Support
We’re here to help.
Tell us what happened, which device you use, and the passage you were practising. Please do not include passwords or private recordings.
Contact us
hifz.ai@vertexbytes.comA few things you might be wondering.
Is my voice uploaded?
Local practice processes audio on your device. The web app’s cloud recitation tools send audio for cloud processing. Audio is not stored permanently without explicit consent.
Can I practise offline?
Mobile local practice can work with downloaded practice files and an active sign-in. Sign-in, downloads, cloud tools and server data need a connection.
Does it grade tajweed?
Local feedback is experimental. Web pronunciation assessment is advisory and experimental; it is not a validated tajweed grade.
Where is my practice history?
Mobile history is kept on the device. Web cloud sessions and teacher review use server data. Local web practice does not write permanent mistake history.
How do I delete my account?
Open Delete account, sign in using your existing Google or Apple account, and review the permanent-deletion confirmation. This is the same account used on mobile and web.
Are there ads?
The application does not display advertising. Your recitation space is designed to stay calm and focused.